Pilot privacy notice

Version 2026-09-27.1 . crespoworld LLC

What is recorded

During a pilot, a participating server wears a small microphone. While it is transmitting, audio is recorded and stored on private computers controlled by crespoworld LLC, which operates WaiterBrain. Recording pauses whenever the transmitter is switched off.

Whose voice

By design, WaiterBrain records the participating server, not guests. The mic is a close-talk lavalier worn by the server, and the system is built around the server's voice rather than the table's conversation. A guest speaking directly to the server, for example while ordering, can still be picked up; that audio is never used to identify anyone, and any excerpt shared outside crespoworld LLC is reviewed and redacted first.

Why

Only to test whether WaiterBrain works: measuring speech-to-text accuracy, speed, and computing cost, and comparing what was said with the menu and with what was entered into the point-of-sale system. Recordings are not sold, not used for advertising, not shared with third parties, not used to train anyone else's AI models, and never used to evaluate, discipline, or monitor employees.

Access and retention

Only crespoworld LLC can access recordings and transcripts. Accounts used to run the recorder in the restaurant cannot play back or read recordings. Raw audio is kept for up to 12 months or until the evaluation ends, whichever comes first, then deleted.

Your choices

Participation is voluntary. Servers can pause recording at any time by switching the transmitter off. Guests who prefer not to be recorded can tell their server, who will switch it off. Anyone recorded can ask for deletion at any time: crespo@crespo.world.

Notice to guests

Massachusetts requires everyone being recorded to know about it (M.G.L. c. 272, section 99). Participating restaurants post a printed notice where guests will see it.